C U R R I C U L U M   V I T A E

Ellie Jay Frost  

Email: [email protected] or [email protected]

PROFILE

An executive with a wide range of experience in management, litigation, administration/secretarial and customer service.  Able to work on own initiative and as part of a team.  Proven leadership skills in managing, developing and motivating teams to achieve their objectives. First-class analytical skills, problem solving and negotiating skills. Dedicated to maintaining high quality standards.

Skills and Attributes: 

�               Business management experience on an executive level in the Public and Private Sector, e.g., within the NHS and when successfully set up and ran own business.

�               Litigation and casework management experience within the NHS dealing with Employers/Public Liability and Clinical Negligence claims, using analytical and negotiating skills to reach settlements.

�               People management skills (line managed 7 staff) and ran the busy Headquarters (30 staff) of a large NHS Trust. 

�               Project management and event management skills e.g. when set up new business enterprise.

�               Vast administration and secretarial experience from 1984 onwards in various positions.

�               Responsibilities and experience in Health and Safety, Data Protection, Investors in People, COSHH Assessments.

�               Competent Information Technology user ? working with various SmartSuite and Microsoft Windows Packages. 

�               Excellent interpersonal and communication skills, with all personnel levels (oral and written) - and counselling and customer service skills.  Also teaching skills in TEFL experience working with people of other nationalities.

�               A good organiser, able to prioritise, adaptable and flexible, creative, well presented, approachable, confident and enthusiastic.

�               A full clean driving licence of 23 years.

Academic and Professional Qualifications:

�         BA (Hons) degree in English Literature and Cultural Studies ? studied at University of Sussex in the School of African and Asian Studies ? 1996

�         Access to Higher Education Certificate ? 1992

�         RSA Typewriting 1 & 2, Audio Typewriting and Word Processing ? 1984

�         TEFL Training - 2001

�         Teaching English as a Foreign Language ? Preparatory Certificate 1995

�         Introduction to Counseling Certificate - 1999

�         O Levels in English and Human Biology ? 1983

�         Various Information Technology Certificates/Courses ? SmartSuite, Microsoft Windows packages, e.g. Word, Excel, Access, Schedule, Email and the Internet and Lotus Notes, Freelance Graphics, Word Pro.

�         Various in house management courses ? Time Management, IPR training, Project Management etc.

Employment Details:

Executive Assistant for IBM Project Executive at Cazenove, Customer Site, City of London from January 02, employed by Manpower.  Worked for Manpower at IBM since May 01 on various assignments at various sites. 

�   Working for the PE and his Senior Management Team to support contract negotiations with the customer during a difficult time.

�   For 3 months, worked outside IBM with the Southern Focus Trust (Charity), which included event management ? e.g. organising a Staff Conference (200 staff) for a day.  Took these roles in order to relocate and gain more commercial experience.

Assistant Business Manager (1998 - 2001) of Portsmouth HealthCare NHS Trust

�   Ran the HQ of the Trust, managing the Secretariat, providing secretarial and administrative services for Executive Directors and Senior Managers.

�   Recruited, trained and supervised staff, completed IPRs (under Investors In People Standards).

�   Litigation work dealing with Employers and Public Liability Claims and Clinical Negligence Claims. 

�   Investigated claims made against the Trust, interviewed witnesses and took witness statements from all levels of staff.

�   Collated documentary evidence, retrieved medical records, to come to decisions on liability and in preparation for Court.

�   Attended Court and either drafted a detailed defence outlining reasons for denying liability, or negotiated settlements.

�   Advised staff on all other legal maters, included Heath and Safety, Employment matters and Risk Assessment etc. 

�   Purchased equipment for the department and ensured adequately maintained, under Health and Safety regulations

�   Managed the Trust?s Motor Fleet of around 80 vehicles and dealt with all insurance matters for the Trust.

�   Responsible for the review and update of all Corporate Policies, including developing new policies of my own.

�   Assisted with the management of the Trust?s properties, dealt with all legal and insurance matters related to this.

�   Roles: Health and Safety and Investors in People Rep, Data Protection Coordinator, COSHH Assessor & First Aider. 

Administration Manager (Jul 97-May 98) of Portsmouth Hospitals NHS Trust for the Education Purchasing Consortium. 

�   Project managed the set up a new office in the Portsmouth area, which consisted of around 20 consortium members, whom were Directors of large Public and Private organisations within the Hampshire area to purchase education and training.  

�   As this role was newly created, established links with Consortium members and Education Providers. 

�   Helped to developed strategic education & training purchasing plans for Healthcare staff, working with NMET budgets. 

Secretary of Lewes Youth Centre and Voluntary Treasurer (p/t 1996-1997) for the Management Committee. 

�   Accepted this role after completing an English degree whilst looking for a full time position and career.

�   This consisted of secretarial and administration work and fund raising for the Centre, also completion of the Centre?s accounts and as Treasurer presenting these to the Management Committee.  

Customer Services Sales Co-ordinator/Secretary (P/t 1992-1996) for Boehringer Mannheim UK Limited in Lewes. 

�  This customer service role was taken whilst studying for an English Literature degree. 

Personal Assistant/Secretary (1990-1991) for the Medical Adviser for East Sussex at the Family Health Services Authority. 

�   PA/secretarial and administration role for the Medical Adviser.

�   Organised the setting up of a new department, from only 2 members of staff to 10 staff over a 10 month period. 

�   Organised and purchased office accommodation and equipment for the extra staff and arranged secretarial support. 

�   Established a database system for the administration of HealthCall, a locum system for GPs. 

�   Left to enable full time study.

Manager and Proprietor of own small hotel business (1987-1990) ? Project Management

�   In 1987, created a new business enterprise, prepared Business Plans and Cash Flow Projections to present to various lenders and sought a suitable property to purchase.

�   Converted a property into a hotel business, abiding by standard Regulations and set this up within a few weeks.

�   Marketed the business, establishing links with large organisations, securing regular clientele until the business was a successful enterprise ensuring uppermost that the business reputation built to enable income to exceed expenditure.    

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